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Frequently Asked Questions

  • How do I get started with Safes?

    Step 1: Download the app for your iPhone, Android, or any other device.
    Step 2: Launch it.
    Step 3: Sign up using a valid email address and create a PIN

  • I can’t remember my PIN. What should I do?

    Tap on “Forgot PIN?”
    We will email you the recovery instructions.

  • How can I change the email I have signed up with?

    Once you sign up with an e-mail, you can’t change it anymore.

  • I received the notification “Password too weak”. What is a strong password?

    A good and strong password increases your own security and does not allow your child to access Safes for parents. Password must be at least eight characters to be accepted. A combination of uppercase and lowercase letters, numbers and special symbols also helps increase the security of your password.

  • How do I pair my device with that of my child?

    You can either enter the pairing code given to you into your child’s device or use the child’s device to scan the QR Code that appears on yours.

  • Can my child uninstall Safes?

    No. Safes will remain on your child’s phone as long as you want it to.

  • My child knows my password (PIN). What should I do?

    To prevent your child from accessing Safes on your device, you should change your PIN as soon as possible. Go to Profile > Security > Change PIN code.

  • What does “Server connection error” mean?

    We use the fastest servers, but sometimes, even the best servers might encounter a problem. Just try again a few moments later. If you keep seeing this message, contact us.

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Download Safes Kids for Chrombook

  1. Install the Safes Kids app on your Chromebook from Google Play. 
  2. Pair Safes Kids with parent app. Follow the instructions in the app to pair your child’s device with your parent device.  
  3. Add the Safe Kids Chrome extension. Open Chrome and go to the Chrome Web Store. 
  4. Navigate to the Manage extensions page. Click the three dots in the top right corner of Chrome and select “Extensions”>”Manage Extensions”>”Details”
  5. Turn on “Allow in incognito mode” This will allow the Safe Kids extension to work in incognito mode, which is important if your child uses incognito mode to try to bypass the parental controls.
  6. Select Safes extension and follow on-screen instruction

Download Safes Kids for Android

Download the Android Kid’s app directly to get the full features!

Download Safes Kids App on Play Store

Download Safes Kids App on Safes.so

Safe Kids is available on the Google Play Store, but if you download it directly from our website, you will get access to Call and SMS monitoring feature, You can monitor the phone calls of your child’s device, as well as the contacts and messages they have sent and received, including those containing inappropriate content.